Thank you for shopping at Soilgripgauntlet. This website is owned and operated by Bramble & Brawn Limited, a legally registered company in the UK. We are committed to providing a transparent and secure shopping experience for our customers in Europe and the US.
1. Shipping & Delivery Policy
Order processing: 1-3 business days.
To ensure rapid delivery, we utilize local fulfillment centers:
USA Warehouse: 2903 S. Davy Crockett Pkwy, Memphis, TN 38118
European Warehouse: Geodis, Walenberglaan 9, 1300 Wavre, Belgium
Carrier Partners: DHL, FedEx, and UPS (3-7 calendar days delivery).
Tracking: You will receive automated tracking notifications via email at every major stage of delivery.
In the event of force majeure, if the delivery time exceeds the estimated standard delivery time by more than 10 business days, we will initiate a formal investigation with the carrier. We will either issue a full refund or immediately resend the goods, depending on the specific circumstances.
2. Return Policy
In compliance with EU and US consumer protection laws:
Right of Withdrawal: Customers have a 14-day window from the date of receipt to return an item for any reason.
Damaged or Faulty Items: If the product arrives damaged, please contact us at bloom@gripdirt.com with photo evidence. Upon verification, we will process a refund or replacement without requiring you to return the damaged item.
Returns should be sent to our local warehouse in the United States or Belgium, depending on the customer’s location.
3. Refund Processing
Timeline: Once we receive and inspect your return (or your damage claim is approved), we will process your refund within 3-5 business days.
Payment Methods: Refunds will be issued to your original payment method (Visa, Mastercard, American Express, Apple Pay, etc.).
Security: Transactions are processed through Stripe, ensuring your financial data is protected by industry-leading SSL encryption.
4. Contact Us
For any questions regarding refunds, please contact our customer service team:
Company: Bramble & Brawn Limited
Address: 29 Jedburgh Road, LENWADE, NR9 1QA UK
Tel: +44 077 8653 5807
Email: bloom@gripdirt.com
5. Legal Notice
These Terms are governed by the laws of the United Kingdom and comply with mandatory consumer protection regulations in the EU and the US. Any dispute shall be subject to the jurisdiction of the UK courts.
We are committed to providing excellent service and ensuring customer satisfaction. Please feel free to contact us if you have any questions. Thank you for your support and understanding.