Soilgripgauntlet is a brand under Bramble & Brawn Limited
1. What Payment Methods Do You Accept?
We accept all major credit and debit cards, as well as digital wallets, to ensure a secure shopping experience:
Credit/Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay, Google Pay, and other major secure electronic wallets.
All payments are processed through Stripe, a globally certified Tier-1 PCI-compliant payment provider. Your financial information is protected by industry-standard SSL encryption.
2. Shipping and Delivery Policies
Soilgripgauntlet has warehouses in Europe and the United States. . To provide fast service to our international customers, we maintain local fulfillment centers:
U.S. Warehouse: 2903 S. Davy Crockett Pkwy, Memphis, TN 38118.
Europe Warehouse: Geodis, Walenberglaan 9, 1300 Wavre, Belgium.
Timelines:
Order processing: 1-3 business days.
Standard Delivery: 3-7 business days.
Tracking: Automated tracking numbers will be emailed immediately upon dispatch.
Protection: In the event of force majeure, if the delivery time exceeds the estimated standard delivery time by more than 10 business days, we will initiate a formal investigation with the carrier. We will either issue a full refund or immediately resend the goods, If the package is confirmed lost or delayed beyond reasonable limits, we will prioritize your preference for a full refund or immediate reshipment.
3. Returns and Refunds
We strictly adhere to the consumer protection laws of the European Union and the United States:
14-Day Right of Withdrawal: Customers may cancel their purchase within 14 days of receipt for any reason.
Damaged or Faulty Goods: If you receive a defective item, please contact bloom@gripdirt.com within 14 days. Simply provide photographic evidence of the damage. We will assess the defect and provide a solution, which may include a replacement or refund.
Refund Processing: All refunds are returned to the original payment method used during checkout.
4. Data Privacy and Security
We are committed to protecting your personal data in accordance with GDPR (Europe), CCPA (US), and UK data protection laws.
We only use your information to process orders and improve our services.
We will not sell or share your data with any unauthorized third parties.
For any data-related questions, please contact our Data Protection Officer at bloom@gripdirt.com.
Company: Bramble & Brawn Limited
Address: 29 Jedburgh Road, LENWADE, NR9 1QA UK
Tel: +44 077 8653 5807